Vibeful Terms of Service

1. What Vibeful is

Vibeful gives your business an AI manager. You tell her what you need; she and the AI team she runs answer customers, prepare quotes, book appointments, post, keep your website current, and keep a record of everything they do. The team is software: it does not employ people, and it acts only through the accounts and information you give it.

2. Your account

You must be at least 18 and able to enter into a contract. Keep your sign-in details confidential and tell us promptly if you believe your account has been accessed without permission. You are responsible for activity in your account, including work your team carries out under the settings you have chosen.

3. What you control

• Approvals. You choose which kinds of work run on their own and which wait for your approval, and you can change these settings at any time. Work that waits for your approval is not sent, posted, or changed until you approve it.
• Prices. A quote is never sent without a price you set.
• Connected accounts. You decide which accounts to connect and can disconnect any of them at any time. While connected, you authorize the team to act through them as you have configured.
• Records. Everything your team does is shown to you, with the time it happened and whether you approved it.

4. Your content and your customers

You own the information you give the Service: your business details, documents, photos, and the messages, bookings, quotes, and records that pass through it ("Your Content"). You grant us a licence to store, process, display, and transmit Your Content as needed to provide the Service to you, and for no other purpose.

You are responsible for Your Content and for how your team uses it. In particular you confirm that:

• you have the rights to the photos, text, and other material you ask the team to publish, and you have marked as cleared only what you are entitled to post;
• you have any consent your customers' information requires, and you will give your customers the notices the law requires about how their information is used;
• the messages your team sends on your behalf comply with the laws that apply to you, including laws on commercial email and text messages, and with the rules of the platforms you connect.

How we handle information is described in our Privacy Policy, which is part of these terms.

5. AI-generated work

Your team's work is generated by artificial intelligence. It can be wrong, incomplete, or out of date, and it depends on the information you give it. Review what you approve, and keep the approval settings that match how much you want to check. The Service does not provide legal, tax, accounting, or other professional advice, and nothing it produces should be relied on as such.

6. Acceptable use

You agree not to use the Service to:

• break the law, or send messages that are deceptive, harassing, or unlawful;
• send unsolicited bulk messages, or contact people who have asked not to be contacted;
• infringe anyone's rights, including by publishing material you do not have the right to publish;
• interfere with the Service, probe its security, or access it by any means other than the interfaces we provide;
• resell the Service or use it to build a competing service.

We may suspend or limit your account if we reasonably believe it is being used in breach of these terms or in a way that harms the Service, other customers, or the public, and we will tell you why unless the law prevents it.

7. Fees and billing

The Service is sold by subscription at the price shown when you sign up, per business, billed monthly in advance to the payment method you provide. Your subscription renews each month until you cancel. You can cancel at any time in Settings; cancellation takes effect at the end of the current billing period, and you keep access until then. Fees are non-refundable except where the law requires otherwise. Prices do not include taxes; where we must collect them, they are added to your bill. We may change prices with at least 30 days' notice; the new price applies from your next renewal after the notice period.

Charges from third parties you connect (for example a platform's fees, text-message carrier costs, or advertising spend you authorize) are between you and that third party unless we say otherwise in the Service.

8. Term and ending the agreement

These terms apply for as long as you have an account. You may close your account at any time. We may end the agreement or suspend the Service if you breach these terms, do not pay, or if we discontinue the Service, in which case we will give you reasonable notice where we can. After your account closes, you have 30 days to export your records, after which we delete or anonymize Your Content as described in the Privacy Policy. Sections 4 (as to your responsibilities), 5, 9, 10, 11, 12, and 13 survive the end of the agreement.

9. Intellectual property

The Service, including its software, design, and trademarks, belongs to MindLab Inc. and its licensors. These terms do not give you any rights in it beyond using it as permitted. If you send us suggestions or feedback, we may use them without obligation to you.

10. Third-party platforms

The Service works with platforms you choose to connect. We do not control those platforms, their availability, or their rules, and we are not responsible for changes they make or actions they take, including suspending your account with them. Your use of each platform is governed by its own terms.

11. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not promise that the Service will be uninterrupted or error-free, that AI-generated work will be accurate, or that using the Service will produce any particular result for your business, including customers or revenue.

12. Limitation of liability

To the fullest extent the law allows, MindLab Inc. and its officers, directors, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising from or related to the Service or these terms, even if advised of the possibility. Our total liability for all claims arising from or related to the Service or these terms will not exceed the amount you paid us for the Service in the twelve months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations; in those places, our liability is limited to the extent the law permits.

13. Indemnity

You will defend and indemnify MindLab Inc. against claims, damages, and costs (including reasonable legal fees) arising from Your Content, your customers' information, your use of the Service, your breach of these terms, or your violation of any law or third-party right.

14. Governing law and disputes

These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Any dispute arising from these terms or the Service will be brought in the state or federal courts located in Delaware, and you and we consent to their jurisdiction. Before filing a claim, each of us agrees to try to resolve the dispute by contacting the other and discussing it in good faith for 30 days.

15. Changes to these terms

We may update these terms. When we do, we will update the date at the top and, for material changes, notify you by email or in the Service at least 30 days before they take effect. Continuing to use the Service after that date means you accept the updated terms. If you do not agree, close your account before the changes take effect.

16. General

These terms, together with the Privacy Policy and any plan terms shown when you sign up, are the entire agreement between you and us about the Service. If any part of these terms is found unenforceable, the rest remains in effect. You may not assign these terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Our failure to enforce a provision is not a waiver of it. Notices to you may be sent to the email address on your account; notices to us go to the address below.

17. Contact